Membership
Service agreements
Scheduled inspection, priority dispatch, and a better rate — for one home or for a whole portfolio. The point is to catch the failure before it becomes a flood.
Three ways to buy
| Tier | Built for | Includes |
|---|---|---|
| Mercer Home | A single-family home | Annual whole-home plumbing inspection, waived service-call fee, discounted repair labor, priority scheduling ahead of non-members. |
| Mercer Home+ | Older homes and homes with a history | Everything in Mercer Home, plus a second inspection, annual water heater flush, a deeper labor discount, and front-of-line 24/7 priority. |
| Mercer Property | Apartments, hotels, senior living, commercial | Per-door pricing, guaranteed emergency response window, no after-hours surcharge, consolidated monthly invoice, unit-level reporting, and backflow due-date tracking. |
Pricing is quoted in writing per home or per door. Call (770) 809-3884 or use the form below for a rate sheet.
The math
Why we push agreements instead of one-off calls
Failures are predictable
Water heaters, supply lines, angle stops and shutoff valves fail on a schedule you can see coming if someone looks once a year.
Prevention is cheaper than a claim
An inspection and a $200 part beats a flooded stack, a mitigation invoice, a turn, and the rent you did not collect while the unit was down.
You stop shopping for a plumber
Members call one number and go to the front of the line. No Googling at 2am, no vetting a stranger during an emergency.
Get pricing
Request a rate sheet
Tell us whether this is one home or a portfolio and we will send the agreement terms and pricing in writing.
Agreement questions
Straight answers
- What does a Mercer service agreement cost?
- Residential agreements are priced annually and property agreements are priced per door against your unit count and scope. We quote both in writing before you commit; there is no enrollment call and no automatic price escalation inside the term.
- Does the agreement lock me into repairs with Mercer?
- No. The agreement covers inspection, priority and discounted rates. You are free to bid any repair out. Members simply get the better rate and the front of the queue if they do not.
- What is the difference between the residential and property agreements?
- Residential agreements cover one home with an annual whole-home inspection and a waived service-call fee. Property agreements are written per door, add a guaranteed emergency response window, consolidated invoicing and unit-level reporting, and carry no after-hours surcharge.
- Why does a plumbing agreement matter for a property?
- Because most catastrophic plumbing losses are preventable and predictable. Scheduled inspection catches failing water heaters, supply lines and shutoffs before they flood a unit, which is cheaper than the claim, the turn and the lost rent.