Privacy policy

Who we are

This Privacy Policy explains how Mercer Plumbing, a division of Mercer Services Group, LLC ("Mercer," "we," "us"), collects, uses, and protects information when you use this website, call us, text us, or request service. Mercer Plumbing is a service-area business based in Jonesboro, GA 30236 serving Atlanta's south corridor.

Contact: (770) 809-3884 · msg@mercerservicesgroup.com

Effective date: September 2026

Information we collect

Information you give us

• Contact information — your name, company or property name, mobile phone number, email address and service address.
• Service information — the details of your request, unit or door counts, access instructions, photographs you send us, and the history of work we perform.
• Communications — the content of calls, voicemails, text messages and emails between you and Mercer, and records of when they occurred.
• Billing information — billing contact, billing address and payment records. Card payments are processed by a third-party payment processor; Mercer does not store full payment card numbers on this website.

Information collected automatically

• Usage data — pages viewed, referring page, approximate location derived from IP address, browser and device type, collected through analytics tools such as Google Analytics.
• Call data — if you call a tracking number shown on this site, our call tracking provider records the calling number, time, duration and the advertising source that led you to the number. Calls may be recorded for quality and training where permitted by law.
• Cookies — small files used for analytics and advertising measurement. You can block or delete cookies in your browser settings; the site will still work.

How we use information

• To respond to your request, dispatch a technician and perform the work you asked for.
• To contact you by phone call and text message about your service request, scheduling, technician arrival, quotes, and follow-up.
• To send invoices and collect payment.
• To maintain service history, warranty records, compliance documentation and certificates.
• To improve the website, measure which advertising produces calls, and train our team.
• To comply with law and to establish or defend legal claims.

Text messaging and mobile information

What you are agreeing to

When you give Mercer your mobile number — on this website, on the phone, on a work order, or on a service agreement — you agree that Mercer may contact you at that number by phone call and by SMS or MMS text message about your service request and your account.

• Program: Mercer Plumbing customer service and dispatch messaging.
• Message types: appointment confirmations and reminders, technician dispatch and arrival notices, quotes and approvals, invoices and payment notices, and replies to questions you send us.
• Message frequency: varies based on your service activity. Message and data rates may apply.
• Opt out: reply STOP to any message to stop receiving text messages. You will receive one confirmation message and then no further texts. Opting out of texts does not stop phone calls about active work.
• Help: reply HELP to any message, or call (770) 809-3884.
• Consent is not a condition of purchase. You can receive plumbing service from Mercer without agreeing to receive text messages — tell us and we will call instead.
• Carriers are not liable for delayed or undelivered messages.

Our telephone service and messaging are delivered through third-party telecommunications providers. Those providers process your number solely to transmit the call or message on our behalf.

When we share information

We share information only in these situations:

• Service providers — scheduling and field-service software, telephone and messaging providers, call tracking, analytics, payment processors, and accounting services, each acting on our instructions and prohibited from using your information for their own marketing.
• Subcontractors — licensed trade partners performing part of your work, who receive only what they need to perform it.
• Property owners and managers — if the work was ordered by a property manager or ownership entity, service records for that property are shared with them.
• Legal — when required by law, subpoena, or to establish or defend a legal claim.
• Business transfer — if Mercer or a division is sold or merged, customer records may transfer as part of that transaction, subject to this policy.

We do not sell personal information, and we do not share mobile phone numbers or SMS consent with anyone for marketing purposes.

Your choices and rights

• Stop texts: reply STOP to any message.
• Stop marketing email: use the unsubscribe link, or email msg@mercerservicesgroup.com.
• Access, correct or delete: email msg@mercerservicesgroup.com or call (770) 809-3884 and we will respond within a reasonable period. We may need to keep records required for tax, warranty, licensing or legal purposes.
• Cookies and analytics: control these in your browser settings and through Google's advertising settings.

Security and retention

We use commercially reasonable administrative and technical safeguards to protect information, including access controls on our scheduling and billing systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep service and billing records for as long as needed to support warranty, licensing, tax and legal obligations, and then dispose of them securely.

Children

This website is not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. The effective date at the top shows when it last changed. Material changes affecting how we use your information will be posted on this page. Questions: msg@mercerservicesgroup.com or (770) 809-3884.